How We Are Unique
Exceptional Expertise and Strength.
We are the largest, longstanding mortgage subservicer in the nation.
Cenlar is an employee-owned, financially strong, wholesale bank. We are the largest subservicer and have been around for decades. With a diverse client portfolio of banks, mortgage companies and credit unions, our longevity and sheer breadth of client experience of every kind enables our talented team of mortgage servicing professionals to deliver custom, flexible, quality mortgage loan servicing solutions. Our experience and expertise is bolstered by an incomparable commitment to continuously perfecting our craft.
Cenlar delivers on higher standards of risk management.
At Cenlar, compliance is more than simply checking the right boxes, compliance is embedded in our culture. As the only bank-regulated servicer in the nation, we are held to a higher standard of safety and soundness and our robust compliance and regulatory management program is second to none. Cenlar has a board-approved enterprise risk management framework that enforces risk ownership and accountability throughout our organization.
Our industry knowledge and know-how is second to none.
Our employee-owned company has been doing business in all facets of mortgage and banking for more than a century — experience that has informed how we service mortgage loans. As such, we are not beholden to short-term objectives, but maintain a shared commitment to foster long term, transparent partnerships with our clients.
Uniquely committed to client satisfaction and caring for homeowners.
Cenlar’s employee-ownership model gives us a can-do spirit that fuels our ability to listen and quickly understand the needs of our clients and their homeowners. Then we use that information to solve problems, generate new ideas and care for all of our stakeholders’ needs — ranging from everyday tasks through the most extraordinary circumstances.
Mortgage loan servicing is everything we do.
Our singular focus is on satisfying the servicing needs of our clients and their homeowners. Our mortgage servicing professionals persistently work to provide best-in-class solutions to our clients. As employee owners, we hold ourselves accountable for the success of our clients and our own. Cenlar’s flexible, customizable solutions delivered for people by people, with the goal of providing only the highest level of service to homeowners: high-touch, anticipatory, responsive and complete.
Adaptability is one of our core competencies.
Over Cenlar’s long history of being in business, our people have leveraged their talents to excel at mortgage banking, commercial lending and retail banking among other dimensions of financial services. Whether onboarding an unprecedentedly large client portfolio of loans in record time to rearranging our internal mortgage servicing structure in a matter of days to accommodate for a pandemic, when it comes to mortgage servicing…we got this.
Performance and care you can count on.
We work supported by our values every day.
Our values: Respect, Integrity, Trust and Caring are the foundation of how we work. We together are dedicated to caring for our clients and their homeowners as we work as one to achieve our goals.
We treat clients, homeowners and our partners as we would like to be treated.
Clients and homeowners trust us to do the right thing, to get it right the first time, to hold ourselves accountable for our actions, and to stand in their shoes whenever an issue arises. Cenlar’s vision is to care for our clients and their homeowners, their families and their most valuable asset — their homes.
We stand behind our services and do what we’ve promised.
We demonstrate the highest regard for our colleagues, our clients and their homeowners and our communities by acting with trust and transparency. As employee owners, we hold ourselves accountable for the success of our clients and our own.
Dedicated to a higher level of homeowner servicing.
We endeavor to be our client's partner of choice, dedicated to earning trust every day.
What we do.
Cenlar FSB is a federally chartered, wholesale bank, servicing more than 3 million mortgage loans from more than 150 banks, credit unions and mortgage bankers.
Read MoreServices.
Cenlar works with our clients to implement new products with flexibility and innovation.
Read MoreProducts we service.
Cenlar is the largest, longstanding mortgage subservicer in the country with a diverse client portfolio of banks, mortgage companies and credit unions.
Read MoreInterested in Cenlar’s Subservicing Solutions?
Cenlar invites banks, credit unions and mortgage companies to learn more about our custom subservicing solutions. Please submit the form below.