Client Partners
Working With Our Client Partners.
At Cenlar, our approach to working with clients is rooted in our values: Respect, Trust, Integrity and Caring. We endeavor to treat clients, homeowners and our partners as we would like to be treated. Our clients and their homeowners trust us to do the right thing and to get it right the first time — with diligence, transparency and empathy. As employee owners, we hold ourselves to a higher standard of accountability, standing behind our services and doing what we have promised, as we care for our clients and their homeowners’ families and homes.
Client Login
Our existing client partner portal with complete access to your portfolio of mortgage loans.
A dedicated client manager.
At the inception of each and every client relationship with Cenlar, our clients are assigned a Client Management Team member dedicated to the client’s business that will:
- Manage the overall business relationship
- Maintain a complete understanding of the client’s business needs
- Create consistency and continuity for the client’s homeowners
Access to your client manager.
Every Cenlar client has around-the-clock access to their Client Management Team member, as well as regularly scheduled review meetings.
- Email Center/Cenlar Case Management System are available 24 hours/7 days a week
- Recurring management meetings
- Senior management monthly reporting package
Your dedicated client manager will:
- Create consistency and continuity
- Manage overall business relationship
- Provide customized reporting
- Handle special requests — added value services
- Provide monthly reporting packaging and management
- Participate in weekly scheduled calls
- Provide access via dedicated email box and phone number
Words from Our Experts
Cenlar has been doing business in all facets of mortgage and banking for more than a century, so our industry knowledge and know-how is second to none. Looking for more expert information? Look no further.
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